If you make use of the security feature in Time Clock MTS that allows you to use an internet time server to set the time that Time Clock MTS uses then very occasionally you might get this error message:
You cannot currently clock in as synchronization with the Internet Time Server has failed at startup or for at least 1 hour after startup. Re-start the software to try to synchronize again or talk to your Time Clock MTS administrator.
In simple terms this message means that Time Clock MTS has been unable to connect to your selected time server for a period of time and for security reasons has prevented employees from clocking in or out. The cause of this error is usually one of two things. The first is that you’ve just got a temporary network problem and given a bit of time the issue will resolve itself. The second reason is that the time server you’ve chosen for Time Clock MTS to synchronize itself to is either experiencing extreme load or has been disabled completely. Here’s a couple of things to try if you believe your message is due to the second reason:
1. Try connecting to our own dedicated internet time server instead of a third party server. We’re committed to maintaining this time server so you’re assured it will always be available.
2. Rather than using Time Clock MTS to get a time from an internet time server use Windows itself to do this and then lock down the Windows permissions to prevent users from just manually changing the system time. To learn how to do this take a look at our blog entry covering what to do when the internet time server doesn’t work.