What to do When Your Time Clock Computer Dies
I get several emails a week from Time Clock MTS users whose computers have died, been replaced, or (occasionally) been stolen. In each case these users want to know how to get Time Clock MTS onto their new computer. Most times they want to know how to do so without needing to purchase Time Clock MTS again. Here’s the steps to take if you need to move Time Clock MTS to a new computer.
Find Your Registration Code
The first thing you’ll need to do is find your Time Clock MTS registration keys. These can be entered into the trial version of Time Clock MTS that can be downloaded from our website to remove the trial limitations. If you cannot find your Time Clock MTS registration codes the you can retrieve your registration keys from here. If you can’t find your registration keys that way then contact us and let us know your company name or the name of the person who made the original purchase and we’ll find the registration codes for you.
Note that you’ll need to have a current support contract with us for us to find your registration keys. This means you’ll have to have purchased Time Clock MTS in the previous year or renewed your support when we emailed you 12 months after you made your purchase. If you’re not sure if you’ve got a current support contract please please contact us with your company name and we’ll let you know.
Download and Install Time Clock MTS
The next step is to work out if you need to install the Time Clock MTS Administrator Program or the Time Clock MTS Client Program. Once you know that you can head over to our downloads page and download the correct program to install. Installing is simple, just follow our installation guide.
Register Time Clock MTS
Once you’ve downloaded and installed Time Clock MTS it’s time to register it with your registration keys. We’ve got a great video demonstration showing you how to register Time Clock MTS that will help you through the process. If your registration code is for an older version of Time Clock MTS (you’ll be told this when you try to register Time Clock MTS with it) then you’ll need to read this article about what to do when your registration key doesn’t work in the latest version of Time Clock MTS.
Move Your Database from the Old Computer to the New Computer
If you’re moving the Time Clock MTS Client program OR your Time Clock MTS data was not stored on your old computer then you don’t need to move your database to your new computer. You can skip to the next point.
If you’re moving the Time Clock MTS Administrator program AND the Time Clock MTS data was stored on your old computer and the file is still available then you’ll want to move it to your new computer. You can work out how to do this by reading this guide on moving Time Clock MTS to a new computer.
Having Troubles? Contact Us
If you’re having problems then please contact us and we’ll see what we can do to help.
Note that you’ll need to have a current support contract with us so we can help you through the process of moving your software to a new computer. If you’re not sure if you’ve got a current support contract please contact us with your company name and we’ll let you know.
Buy Time Clock MTS
Purchase a registration key from our online shop. Only buy once, no monthly fees.